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JOB DESCRIPTION
- Act as station coordinator in liaison with the ground handling agent and QR.
- Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
- Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
- Organize effective staffing assignments for customer service representatives during their shifts.
- In the event of flight delays, misconnections, or other passenger-related issues, assist the airport services duty officer.
- To guarantee the safe operation of the QR ground ramp product, carry out the aircraft turnaround check (ATC) task as delegated by the airport services manager.
- Create a variety of reports, maintain a clean and organized workspace, and assist the Airport Services Manager.
- main point of contact for any agents who might want help with inquiries, issues, or inconsistencies.
- To guarantee safety, security, legal compliance, and the provision of excellent services with an environmentally conscious mindset, make sure that all applicable safety, security, quality, and environmental management policies, procedures, and controls are followed throughout the activities.
REQUIREMENTS
- Relevant College or University qualification.
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
- High level of computer literacy.
- Excellent customer focus and service delivery.
