Senior Executive Call Center Job In Aster Pharmacies Dubai

JOB DESCRIPTION

The Senior Executive – Call Center is responsible for handling advanced customer interactions, supporting junior agents, and ensuring high service quality and efficiency within the call center. This role combines direct customer service responsibilities with process oversight, coaching, and performance reporting. The ideal candidate will have strong communication skills, leadership qualities, and a focus on customer satisfaction.

REQUIREMENTS

Education

• Bachelor’s degree in any discipline preferred.
• High school diploma or equivalent required.

Experience

• 2–4 years of experience in a call center or customer service environment.
• Prior experience in a senior or team support role is highly desirable.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and difficult customers calmly.
• Strong problem-solving and decision-making abilities.
• Good command of CRM software and call center tools.
• Leadership qualities and the ability to support and motivate a team.
• Fluent in English; knowledge of additional languages is a plus.