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JOB DESCRIPTION
- Ensure accurate and efficient running of reception including check in/out procedures
- Respond to Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Recognize the proper protocols for accepting cash, credit cards, and foreign currencies in compliance with the hotel credit policy.
- Respond to switchboard calls when necessary.
- Make certain that all guest deliveries and messages are successfully and efficiently received.
- Observe fire, health, and safety standards and, when necessary, follow the right procedures.
- When using property management systems and front-of-house technology, follow the rules and guidelines.
- Attend the proper training sessions when needed.
- Respect and uphold the standards of the company’s brand.
- When needed, provide assistance to other departments and uphold positive working relationships with team members.
- Determine a specific project to finish during your internship placement in collaboration with your manager.
REQUIREMENTS
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
