Front Desk Agent Job In Millennium Al Barsha Dubai

JOB DESCRIPTION

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Assist guests with any questions or requests pertaining to hotel activities while conducting in-room and hotel familiarization.
• To effectively answer questions from guests, stay up to date on hotel information and area services, such as operating hours, specials, events, activities, and other pertinent details.
• To make informed decisions, stay informed about daily rate and occupancy levels.
• Use computerized front office solutions to ensure accurate handling of all incidental charges while adhering to front desk cashiering guidelines.
• From check-in to check-out, handle accounts with ease, making sure that any incidental costs are posted accurately.

REQUIREMENTS

• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel’s policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.