Dubai is a global hub for air travel, and Dnata, a world-class ground service provider, plays a crucial role in ensuring seamless cargo operations at Dubai International Airport (DXB). With a vast network, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability, Dnata is constantly hiring Cargo Agents to strengthen its operations.
Job Summary
A Cargo Agent at Dnata handles cargo-related activities, including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation, and transportation. The role ensures the smooth handling of export and import cargo in compliance with international and airline-specific standards.
Key Responsibilities
1. Cargo Handling and Operations
- Perform day-to-day operations related to cargo acceptance, delivery, and documentation.
- Ensure proper handling of import and export shipments by following International Air Transport Association (IATA) and airline-specific guidelines.
- Handle, load, and unload cargo, couriers, and mail from Unit Load Devices (ULDs), aircraft, and trucks.
- Operate cargo handling equipment such as tow trucks, forklifts, and conveyor belts.
2. Compliance with Regulations and Policies
- Follow customer service policies, airline-specific procedures, and regulatory guidelines.
- Maintain compliance with health, safety, and environmental standards to create a safe workplace.
- Coordinate with government authorities (Customs, Municipality, Health, and Police) to facilitate cargo clearance.
3. Safety and Quality Control
- Conduct cargo inspections and validation against documentation to ensure accuracy.
- Adhere to safety protocols when handling special cargo like dangerous goods, live animals, and valuable shipments.
- Identify and report safety concerns to supervisors for quick resolution.
4. Team Coordination and Customer Service
- Assist and guide Loaders and Equipment Operators in cargo build-up, breakdown, and delivery.
- Communicate effectively with airlines, freight forwarders, and customers to ensure efficient cargo movement.
- Provide exceptional customer service by addressing queries and resolving cargo-related issues efficiently.
5. Data Management and Documentation
- Enter cargo details into automated systems to maintain accurate records.
- Ensure proper cargo documentation for customs clearance and airline compliance.
- Maintain detailed reports on cargo acceptance, storage, and delivery.
Qualifications & Experience
To be eligible for a Cargo Agent position at dnata, candidates must meet the following requirements:
Educational Qualifications
- High school diploma or equivalent (12 years of schooling)
- A Diploma in Logistics, Supply Chain, or a related field is an advantage.
Work Experience
- 2-4 years of experience in cargo handling, logistics, or aviation operations.
- Prior experience in an air cargo warehouse or ground handling company is preferred.
Skills & Competencies
- Proficiency in IT and Computer Literacy
- Strong English communication skills (spoken and written)
- Basic safety awareness to handle cargo securely
- Excellent planning and organizational skills
- Customer management skills to deal with clients and airline representatives effectively
Benefits of Working at Dnata
Working with dnata offers numerous advantages, including:
Competitive Salary and Benefits
- Attractive salary packages with periodic increments
- Health and life insurance for employees and their families
- Annual leave with ticket benefits for travel
Career Growth and Training Opportunities
- Continuous on-the-job training and skill development programs
- Opportunities for promotion and career advancement within dnata
- Access to training for specialized cargo handling certifications
Work Environment and Culture
- Inclusive, diverse, and collaborative work culture
- Opportunities to work with leading airlines and logistics companies
- A dynamic and fast-paced working environment at Dubai Airport
How to Apply for dnata Cargo Agent Jobs?
If you are interested in a career with dnata, follow these steps to apply:
Step 1: Check Eligibility
Ensure that you meet the qualifications and experience requirements mentioned above.
Step 2: Visit the dnata Careers Portal
Go to the dnata careers page or visit the Emirates Group website to explore available cargo agent positions.
Step 3: Submit Your Application
- Upload your resume and cover letter with relevant details.
- Provide educational and work experience documents.
Step 4: Attend Interviews and Assessments
- Shortlisted candidates will be contacted for an interview and skills assessment.
- Successful candidates will undergo medical and security clearance before onboarding.
