Customer Care Executive Job In Noorka Logistics Dubai

JOB DESCRIPTION

• Respond to customer inquiries via phone, email, and other communication channels.
• Handle complaints and resolve issues in a timely and professional manner.
• Work together with internal teams to guarantee that consumer needs are swiftly satisfied.
• Give precise details about services, delivery dates, and shipment tracking.
• Keep track of all communications and transactions with customers. 
• Follow up with clients to get their opinions and make sure they’re satisfied.
• Create customer service metrics reports and provide recommendations for enhancements.

REQUIREMENTS

• High school diploma or bachelor’s degree in a relevant field.
• Prior experience in customer service, preferably in the logistics or supply chain sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Ability to handle multiple tasks and remain calm under pressure.
• Proficiency in Microsoft Office and CRM systems.